Please note: this help article only applies to our website builder found within your Services account with us, and is not relevant to other content management software such as Wordpress, Joomla etc.
In very rare circumstances your website may encounter the following:-
- A white page and/or
- a HTTP 500 status code in the web browser
This may occur where you have inserted custom code into your website which has conflicted with the website builder.
To resolve this we recommend completing a repair of your website which you can achieve by:
- Visiting https://www.blackmoonhosting.com , selecting the Client Login menu and selecting the green Manage button under Services & Billing
- Login to your Services account by entering your email address and password. Select the Login button.
- Select the Services menu and select My Services, then select Build a website on the left hand-side.
- From here select your website name from the drop-down list and select the blue continue button
- On this screen leave all the settings as default and select the blue continue button.
- On the final page select Upgrade to Latest Version to perform a repair.
The core files of our website builder will now be repaired, and if an upgrade is available, this will be applied. The white page should now be gone and you will be logged into your website editor where you can update your content.